The automotive industry moves so fast that it’s easy to forget how hard and complicated some things are to change and implement. It’s not a case of getting a job done and moving onto the next problem.
One such example is the creation of Stellantis out of the merger of PSA and FCA. This was ‘completed’ back in January 2021 but the reality is that these are two wildly different entities operationally still being embedded together in less heralded corners of the companies long away from the cars in showrooms.
Maria Grazia Davino started as Stellantis UK group managing director in September and has found a company with “major operational problems” that are a result of the merger that is still ongoing.
Bear in mind too that the integration of Vauxhall into PSA was still not fully complete before the creation of Stellantis, and you have three companies and three systems across multiple brands. Let alone trying to influence the future, the past still needs clearing up to allow the present to function.
This manifests itself as issues with logistics, aftersales and payment systems that have caused “confusion and issues for our network”. It’s understandable, given “different legacies have come together at a speed that was very fast”, says Davino, and as such this disorder has to be “cleared as soon as possible”, all while managing the business day to day. It’s been a hugely complex and disruptive process.
On the day-to-day front, Davino’s brief is to grow market share and increase customer satisfaction for the Stellantis stable of brands. Simple…
Short term, there is the need to get to 22% of total sales for electric vehicles in 2024 from a current run rate of about 15% or be fined £15,000 per car. Davino says Stellantis will not buy credits from other manufacturers or defer sales to 2025 so the only option is to find more buyers for EVs. Clearly, this means Stellantis will have to “stimulate demand with attractive offers”, alongside an ongoing education job about the total cost of ownership advantages EVs offer to at least the 22% of buyers it needs to reach.
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